MyHouse Terms of Service

1. Acceptance of Terms

By accessing or using the MyHouse platform ("Platform"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Platform. These Terms apply to all visitors, users, realtors, landlords, tenants, and any other person who accesses or uses the Platform in any capacity.

Your use of the Platform constitutes your ongoing acceptance of these Terms, including any updates made in accordance with Section 17.

2. Description of Services

MyHouse is a technology platform that facilitates rental application management and homeownership readiness planning for realtors, tenants, and landlords. The Platform provides:

• Rental application submission, tracking, and management
• AI-assisted document review and application analysis tools
• Realtor-tenant communication and coordination tools
• Homeownership Journey readiness scoring, financial snapshots, and action planning
• AI coaching, financial education resources, and calculators
• Document storage and sharing capabilities

MyHouse is a technology platform only. We are not a real estate broker, landlord, property manager, lender, financial advisor, credit bureau, or consumer reporting agency. We do not make rental decisions, credit decisions, or housing decisions of any kind.

3. User Types and Role-Specific Terms

3.1 Tenants

As a tenant, you use the Platform to submit rental applications, track application status, and access homeownership readiness tools. You acknowledge that realtors and landlords — not MyHouse — make all decisions regarding your rental application.

3.2 Realtors

As a realtor, you use the Platform to manage rental listings, review applications, and communicate with applicants. You acknowledge that:

• You are solely responsible for all rental decisions made using information obtained through the Platform.
• You must comply with all applicable federal, state, and local laws in your use of the Platform, including the Fair Housing Act (42 U.S.C. § 3604) and the Texas Fair Housing Act.
• AI-generated analysis provided by the Platform is a supplementary tool only and does not constitute a recommendation to approve or deny any applicant.
• You may not use any information, analysis, or scoring provided by the Platform as the sole or primary basis for any decision that adversely affects a tenant applicant.
• You are responsible for obtaining any required licenses, disclosures, or consents required under applicable real estate laws, including TREC rules and regulations.

3.3 Landlords

As a landlord, you access the Platform through a realtor relationship. All realtor obligations in Section 3.2 apply to your use of applicant data and AI-generated analysis.

4. Account Registration and Security

You must provide accurate, complete, and current information when creating an account. You represent that you are at least 18 years of age and have the legal authority to enter into these Terms.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring your account information remains accurate and up to date

You agree to notify us immediately at support@my-house.info of any suspected unauthorized access to or use of your account. MyHouse will not be liable for any loss or damage arising from your failure to protect your credentials.

5. AI-Powered Tools — Scope, Limitations, and Prohibited Uses

5.1 Nature of AI Analysis

The Platform uses artificial intelligence and machine learning to assist with document review, application analysis, and homeownership readiness scoring. You expressly acknowledge that:

• All AI-generated content, scores, summaries, analyses, flags, and recommendations are for informational and organizational purposes only
• AI outputs do not constitute legal, financial, credit, investment, real estate, or professional advice of any kind
• AI outputs may contain errors, omissions, or inaccuracies and should not be relied upon as complete or definitive
• AI technology is inherently probabilistic and does not guarantee accurate results

5.2 Fair Housing Compliance

The AI tools on this Platform are designed to assist with document organization and application logistics — not to evaluate applicants based on protected characteristics. Users must not:

• Use AI-generated analysis to make housing decisions based on race, color, national origin, religion, sex, familial status, disability, or any other class protected under the Fair Housing Act or applicable state or local law
• Interpret any AI output as indicative of a protected characteristic
• Configure, prompt, or use Platform tools in any way intended to screen applicants based on protected characteristics

Any use of the Platform in violation of the Fair Housing Act or the Texas Fair Housing Act is a material breach of these Terms and may be reported to applicable authorities.

5.3 Not a Consumer Reporting Agency

MyHouse is not a consumer reporting agency as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq. The Platform does not provide consumer reports. Any third-party credit, background, or income verification services accessible through or alongside the Platform are provided by independent third parties subject to their own terms and FCRA obligations. You are solely responsible for your compliance with the FCRA in connection with any rental application decisions.

5.4 Homeownership Journey Tools

The Homeownership Journey feature provides tenants with a readiness score, financial snapshot, and action planning tools based on self-reported information. These tools are educational in nature only. They do not constitute pre-qualification, pre-approval, financial advice, or any representation about a user's ability to obtain a mortgage or purchase property.

6. User Responsibilities and Prohibited Conduct

You agree to use the Platform only for lawful purposes and in compliance with these Terms. You agree not to:

• Submit false, misleading, fraudulent, or incomplete information in any application, profile, or document uploaded to the Platform
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Upload documents belonging to another person without their authorization
• Use the Platform to harass, discriminate against, threaten, or harm any person
• Attempt to gain unauthorized access to any part of the Platform, its servers, or connected systems
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Platform
• Use automated tools, bots, or scrapers to access or extract data from the Platform
• Use the Platform to violate any applicable law, including fair housing, consumer protection, data privacy, or real estate licensing laws
• Commercially exploit the Platform or its content without our prior written consent

7. Document Upload and Data Handling

7.1 Your Responsibility for Uploaded Documents

When you upload documents to the Platform (including pay stubs, bank statements, identification, tax forms, or other sensitive materials), you represent that:

• You have the legal right to upload and share such documents
• The documents are authentic and unaltered
• You have obtained any necessary consent from individuals whose information appears in the documents

7.2 Document Retention

Uploaded documents are retained on the Platform for the duration of your active account and for a reasonable period thereafter, subject to our Privacy Policy. You may request deletion of your documents by contacting us at support@my-house.info. Note that we may retain certain records as required by law or to resolve disputes.

7.3 Realtor Access to Documents

Tenants acknowledge that documents submitted as part of a rental application will be accessible to the realtor managing that listing. Realtors agree to maintain the confidentiality of all applicant documents and to use such documents solely for the purpose of evaluating the relevant rental application.

8. Payment Terms

8.1 Fees and Billing

Certain Platform features require payment. By purchasing a paid subscription or service, you agree that:

• All fees are denominated and charged in U.S. dollars
• Payments are processed securely through Stripe, Inc., subject to Stripe's terms of service
• You authorize MyHouse to charge the payment method you provide for all applicable fees
• Subscription plans automatically renew at the end of each billing cycle unless cancelled prior to the renewal date

8.2 Refund Policy

All fees are non-refundable unless otherwise expressly stated at the time of purchase or required by applicable law. If you believe you have been charged in error, please contact us at support@my-house.info within 30 days of the charge.

8.3 Free Tier

MyHouse may offer a free tier with limited features. We reserve the right to modify, limit, or discontinue the free tier at any time with reasonable notice.

9. Intellectual Property

9.1 Platform Ownership

The Platform, including all software, content, features, designs, branding, and functionality, is owned by MyHouse and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership interest in the Platform to you.

9.2 Your Content

You retain ownership of any content, documents, or data you upload to the Platform ("User Content"). By uploading User Content, you grant MyHouse a limited, non-exclusive license to store, process, and display your User Content solely as necessary to provide the services described in these Terms.

9.3 Feedback

If you provide MyHouse with suggestions, ideas, or feedback regarding the Platform, you grant us the right to use such feedback without restriction or compensation to you.

10. Third-Party Services

The Platform may integrate with or link to third-party services, including identity verification, credit screening, income verification, and payment processing providers. Your use of any third-party service is subject to that provider's own terms and privacy policy. MyHouse is not responsible for the practices, availability, accuracy, or content of any third-party service.

11. Disclaimers and Warranty Disclaimer

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, MyHouse disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure
• Any information or analysis provided through the Platform is accurate, complete, or reliable
• The Platform will meet your specific requirements or expectations

12. Limitation of Liability

To the maximum extent permitted by applicable law, MyHouse and its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or unauthorized access to data
• Rental decisions made by realtors or landlords
• Reliance on AI-generated analyses or homeownership readiness scores
• Actions or omissions of third-party service providers

In no event shall MyHouse's total cumulative liability to you for any claims arising out of or related to these Terms or the Platform exceed the greater of (a) the total amount you paid to MyHouse in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless MyHouse and its officers, directors, employees, affiliates, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law, including fair housing or real estate licensing laws
• Any rental decision you make using information obtained through the Platform
• Any User Content you upload to the Platform
• Your misuse of AI-generated analysis or homeownership readiness tools

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute, you agree to contact MyHouse at support@my-house.info and provide a written description of your claim. We will attempt to resolve the dispute informally within 30 days.

14.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Houston, Texas, or via video conference by mutual agreement.

14.3 Class Action Waiver

You and MyHouse agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

14.4 Exceptions

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm.

15. Termination

15.1 Termination by MyHouse

We may suspend or terminate your account at any time, with or without notice, for any reason, including if you breach these Terms, violate applicable law, or engage in conduct that we determine, in our sole discretion, is harmful to the Platform or other users.

15.2 Termination by You

You may terminate your account at any time by contacting us at support@my-house.info. Termination does not entitle you to a refund of any prepaid fees.

15.3 Effect of Termination

Upon termination, your right to access and use the Platform ceases immediately. Sections 5, 9, 11, 12, 13, 14, and 16 survive termination.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 14, the parties consent to exclusive jurisdiction in the state or federal courts located in Harris County, Texas.

17. Changes to Terms

We reserve the right to modify these Terms at any time. For material changes, we will provide at least 14 days' notice via email or a prominent notice on the Platform before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to revised Terms, you must discontinue use of the Platform before they take effect.

18. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and MyHouse regarding the Platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
• Force Majeure: MyHouse is not liable for any failure or delay in performance due to causes beyond our reasonable control.

19. SMS / Text Messaging Program

19.1 Program Description and Opt-In

By providing your phone number through the Platform, our forms, or our chat features and checking the applicable consent box, you opt in to receive recurring SMS text messages from Dodo Group LLC (operating as MyHouse) regarding rental applications, homeownership journey updates, appointment reminders, follow-ups, and account-related notifications.

• Message frequency: Message frequency varies based on your interactions with us (e.g., up to 4 messages per month).
• Message and data rates: Message and data rates may apply based on your mobile carrier plan.
• Consent is not a condition of purchase: Consenting to receive SMS messages is not a condition of purchasing any property, good, or service.
• Types of messages: Conversational, transactional, and appointment/follow-up messages related to the services you have requested.

19.2 Cancellation / Opt-Out Instructions

You may cancel the SMS program at any time. Simply reply to any text message we send you with the keyword STOP, CANCEL, UNSUBSCRIBE, QUIT, or END. After you send the opt-out keyword, we will send you a one-time confirmation message that you have been unsubscribed, and you will no longer receive SMS messages from us. If you would like to resume receiving messages, simply opt in again through the Platform or by replying START or YES.

For assistance at any time, reply HELP to any message, or contact us directly at support@my-house.info or 832-670-7921.

19.3 Supported Carriers

Our SMS program is supported by major U.S. wireless carriers, including but not limited to AT&T, Verizon Wireless, T-Mobile, Sprint, US Cellular, Boost Mobile, Cricket Wireless, MetroPCS, Virgin Mobile, and other participating carriers. Carriers are not liable for delayed or undelivered messages. Coverage and message delivery may vary depending on your carrier, device, and location.

19.4 Privacy of SMS Data

Your use of our SMS program is also governed by our Privacy Policy. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

19.5 Eligibility

Our SMS program is intended solely for individuals who are 18 years of age or older. By opting in to our messaging program, you represent and warrant that you are at least 18 years old. We do not knowingly send messages to minors.

20. Contact Us

For questions about these Terms of Service, to report a violation, or to submit a legal notice: